Google Sheets add-on

If you have any issues with the Google sheets add-on, try the following steps as we've found them to be helpful in fixing most issues:

  • Hard refresh the worksheet using F5 or an equivalent key.

  • Clear your browser cache (if you're using Chrome, here's the instructions).

  • Load the sidebar from the drop down menu by clicking Extensions -> Artemis Sheets -> Getting Started.

  • Force a refresh in worksheet by adding or removing a column to the left of column A.

  • Try opening up a blank spreadsheet associated with your Artemis Sheet account. We've found most times a new blank sheet fixes most issues.

  • Create a copy of the troublesome spreadsheet (File -> Make a copy).

If the issues persist, please try the following

  • Logout from your Artemis account (Extensions -> Artemis Sheets -> Logout)

  • Uninstall the Artemis Sheets add-on

  • Clear Browser Cache

  • Install the add-on

  • Register your Artemis API key, if you have one (Extensions -> Artemis Sheets -> Register Artemis API Key)

Blank (white) sidebar

This error is usually generated by a browser extension which blocks cookies or interferes with the Artemis Sheets add-on.

Try these workarounds: - Install the Artemis Sheets add-on in a different browser - Turn off your browser extensions and check if the sidebar loads - Open google sheets in a Chrome incognito window, with cookies enabled (no extensions are loaded in an incognito window)

Here is how you can enable cookies in a Chrome incognito window:

  • click the "Site not working?" link

The only option in the add-on menu is Help

This error is usually generated by a temporary Google internal glitch. A few suggestions to try: - close and reopen the browser - reload the spreadsheet a few times - uninstall the Artemis Sheets add-on (Extensions -> Add-ons -> Manage add-ons -> click the Artemis Sheets top right three dot menu -> Uninstall), then clear browser cache, sign out of your google account, restart browser, sign in into google account and install the add-on - install the add-on in a different browser

If the above steps didn't fix your issues, please contact us at and we'd be happy to help!

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