Google Sheets add-on
If you have any issues with the Google sheets add-on, try the following steps as we've found them to be helpful in fixing most issues:
Hard refresh the worksheet using F5 or an equivalent key.
Clear your browser cache (if you're using Chrome, here's the instructions).
Load the sidebar from the drop down menu by clicking Extensions -> Artemis Sheets -> Getting Started.
Force a refresh in worksheet by adding or removing a column to the left of column A.
Try opening up a blank spreadsheet associated with your Artemis Sheet account. We've found most times a new blank sheet fixes most issues.
Create a copy of the troublesome spreadsheet (File -> Make a copy).
If the issues persist, please try the following
Logout from your Artemis account (Extensions -> Artemis Sheets -> Logout)
Uninstall the Artemis Sheets add-on
Clear Browser Cache
Install the add-on
Register your Artemis API key, if you have one (Extensions -> Artemis Sheets -> Register Artemis API Key)
Blank (white) sidebar
This error is usually generated by a browser extension which blocks cookies or interferes with the Artemis Sheets add-on.
Try these workarounds: - Install the Artemis Sheets add-on in a different browser - Turn off your browser extensions and check if the sidebar loads - Open google sheets in a Chrome incognito window, with cookies enabled (no extensions are loaded in an incognito window)
Here is how you can enable cookies in a Chrome incognito window:
click the "Site not working?" link
The only option in the add-on menu is Help
This error is usually generated by a temporary Google internal glitch. A few suggestions to try: - close and reopen the browser - reload the spreadsheet a few times - uninstall the Artemis Sheets add-on (Extensions -> Add-ons -> Manage add-ons -> click the Artemis Sheets top right three dot menu -> Uninstall), then clear browser cache, sign out of your google account, restart browser, sign in into google account and install the add-on - install the add-on in a different browser
If the above steps didn't fix your issues, please contact us at support@artemisanalytics.xyz and we'd be happy to help!
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